I received a suspicious email and I'm not sure it's from Blizzard Entertainment. How can I tell whether or not the email is legitimate?
Occasionally, players may receive emails asking for account-specific information (including accounts names, account passwords, registered email addresses, and CD Authentication Keys) that appear to be from Blizzard Entertainment. These emails may threaten account suspension or closure if the information is not provided swiftly or claim that the information is needed to "verify" the account.
Emails which match this description are known as "phishing" emails. They are not official correspondence from Blizzard Entertainment, and their goal is to glean information that can be used to compromise an account.
How to Identify a Phishing Email
If you have received a suspicious email and not sure it was sent by Blizzard Entertainment, there are a few things to keep in mind:
* Emails from Blizzard Entertainment will originate from an @blizzard.com or @battle.net address.
* Blizzard employees will NEVER ask you for your account password. No matter how legitimate an email may appear, if it asks for your password, it is not from Blizzard Entertainment.
* Correspondence from Blizzard Entertainment will always use proper spelling and grammar.
* Phishing emails will often claim that an account has been found in violation of a specific policy and will be closed if the account owner does not "verify ownership." The account owner is typically asked to "verify ownership" by replying directly to the email and providing very detailed account information (name, password, email address, CD key, etc). This is not a standard practice of Blizzard Entertainment.
* In some cases, phishing e-mails will ask account owners to visit a malicious website. These websites will frequently ask the account owner to enter an account name and password to "log in," a process which records the information for later use and possible compromise. If you are ever asked to visit a website linked within an email, please be extremely cautious and always double-check the destination of the hyperlink.
* Any emails included in this list are known phishing emails.
"Spoofed" Email Addresses
Even if you receive an email from an @blizzard.com or an @battle.net address, it's still important to remain cautious. This is because it's possible to change how a sending address appears in the "From" field of an email. The process is known as "spoofing" and may cause a phishing email to initially look like it's been sent by Blizzard Entertainment. To determine the actual sending address of an email, you will need to check the email's header information.
Most online email clients and applications will allow you to view an email's header. Here's how to access header information for some of the more common e-mail clients and applications.
For Gmail:
* Open the email message and click the "down" arrow next to the "Reply" button. Select "Show Original."
For Yahoo:
* Open the email message and then click on the "Full Headers" option in the lower right-hand corner.
For AOL:
* Open the email message and click "Details" under the "To" field.
For Windows Live:
* Right-click the email message and select "View Source."
For Hotmail and MSN:
* You must first open the msg.
* On the right side of the msg under the date is an "actions" link.
* Click the "actions" link and then select "View Message Source"
A legitimate email header from Blizzard Entertainment should look something like this:
X-SID-PRA
[email protected]
or
Return-Path: <
[email protected] >
Received: from smtp01.worldofwarcraft.com ([XX.XXX.XXX.XXX]) by…
Received: from … by smtp01.worldofwarcraft.com …
for <Your Email Address>; Tue, 29 Jan 2008 10:46:05 GMT
From:
[email protected]
To: Your Email Address
For more information on how to access an email header, please review the help documentation provided by your email provider or software package. Additional details regarding how to locate header information using some of the more common applications and web-based e-mail providers can also be found here.
Report Phishing Emails
If you receive a phishing email, please forward the email to
[email protected] at your earliest convenience. When forwarding the email, copy and paste the entire email header into the message body to ensure that we are able to identify the source. This information will help us prevent future phishing emails of the same type.
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Dat die links zogezegd doorverwijzen naar de officiële Blizzard site wil niets zeggen. Dat is gewoon een trucje om u te doen geloven dat de mail echt is. De laatste link, waarin ze u dus vragen om uw accountinformatie te geven, dat is de scamlink.
En ik heb een halve spambox vol staan met mails van
[email protected] denk ik
