Greetings,
We have determined that your account has been compromised using a Key Logger or Trojan virus which can be used to obtain the account name and password of Battle.net or World of Warcraft accounts used on that computer, or through means such as account details scamming via malicious websites or e-mail.
To ensure the security of your account, we recommend following the Security Checklist on our Account Security Site, which can all be found at:
Account Security - Battle.net
We have reason to believe that your e-mail account has become compromised. As such, we will require you to contact us from a new e-mail address, so that we can change your Battle.net account name. We have temporarily suspended your World of Warcraft account(s) to allow you time to secure your computer.
As your Secret Question and Answer have also become compromised, they must be changed. We have temporarily disabled the email change and password recovery feature as a security precaution.
We will need you to nominate a new secret question and answer, both of which must be different from the previous ones. The list of available questions is:
- First elementary school I attended?
- The high school I graduated from?
- Mother's city of birth?
- Father's city of birth?
- Your city of birth?
- Name of your first pet?
- Best friend in high school?
- Model of your first car?
- Your favorite sports team?
- Your first employer (company name)?
The answer to the question does not necessarily have to be the right one, but can be an answer that only you will know.
Please provide us with the following, via our webform
https://eu.blizzard.com/support/webform.xml
- Battle.net Account Name: The current account name (email address) you are using to login.
- NEW Battle.net Account Name: (we will need you to provide us with an e-mail address not currently registered to a Battle.net account.)
- NEW Battle.net Secret Question and Answer.
- Name: The full name that the account was created with.
- Address: The address information given when the account was created.
- Zip/Postal Code: The zip/postal code that was given when the account was created.
If you are unable to use our webform, you can also send the above required information by post:
Blizzard Entertainment SAS
TSA 60 001
Service Administration des Comptes
78143 Vélizy Villacoublay Cedex
France
Once we have received this information, we will be able to process your account further.
If you wish to review our current Rules and Policies for World of Warcraft and Battle.net, they can be found at:
Blizzard Support
Blizzard Entertainment: Battle.net Terms of Use
Regards,
Game Master Cwyllfaenn
Customer Services
Blizzard Entertainment Europe
Blizzard Support
Please retain all history if replying to this email.
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