Is nog altijd niet zeker gezien het serienummer voor een ander mand bestemd is. Kga zien of ik mijn chatlog met Xbox kan uploaden. Heb nog geen nieuws van hun Legal departement.
General Info
Chat start time Dec 23, 2013 1:35:45 AM EST
Chat end time Dec 23, 2013 1:54:53 AM EST
Duration (actual chatting time) 00:19:07
Operator Georgina
Chat Transcript
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You are now chatting with 'Georgina'
Georgina: Hello, thank you for contacting Xbox Customer Support. My name is Georgina. Please give me a moment to review your question.
you: thx
Georgina: Hello!
Georgina: How are you? Happy Holidays to you!
you: fine i bought an xbox one and its amazing
you: though i was wondering that would something happen to it
you: does the warranty work in Belgium even if i bought it in Germany?
you: i registered it via
https://myservice.xbox.com/nl-BE/pages/welcome.aspx
Georgina: Thank you so much for your inquiry.
Georgina: We appreciate you taking your time to clarify things
Georgina: to answer you question,
Georgina: The warranty is supported within the country where you purchased it from
Georgina: In this case, it will not be transferred to Belgium. It is only covered in Germany
you: so if something happens to it i need to drive back to Germany?
you: or since i registered you guys pick it up?
Georgina: Even if you will register in Belgium, the Serial Number would still show Germany so we can't support the warranty in Belgium. If anything happens, God forbid, you can ask a friend in Germany to process a replacement for you
you: strange. If i would be Microsoft i would be happy people actually don't wait to go to playstation which is out here and give them a fair treatment. Belgium as other northen countries are delayed until we don't know when....
you: its just there is an European guarantee in every country of 2 years so i assumed it would be the same
Georgina: I understand where you are coming from. Yes as of the moment, xbox One is not yet formally launched in your region. Hopefully by next year it will be officially launched as we have a big pool of customers in Belgium
you: yeah but still my guarantee won't work here then?
Georgina: That is right, it only applies to Germany
you: but do you guys pick it up in Belgium if something would happen?
you: because i don't care if warranty is in Belgium or Germany since its just the same
you: i just need to know that if something would happen i can use the online form to make a pick up?
Georgina: a replacement will only be sent to an address in Germany
you: yeah but for repair
you: i don't need replacement
you: just a repair
Georgina: A repair and replacement has the same guidelines
you: ok. Do you have an email to which i can send a "complaint". I know you have your instructions but i just find it ridiculous
Georgina: I totally understand your concern and we welcome any feedback that we can get from you. You can post in our Forums and our Admin will reply to you.
Georgina: or
Georgina: you can also send a complaint to our Legal Department. The email address is
[email protected]
you: thx and have Christmas
Georgina: Thanks for your time
info: Your chat transcript will be sent to ... at the end of your chat.
Georgina: Happy happy happy Holidays and may the Season bring you joy and peace!
partan assault kopen maar het lukt niet.
