you:
Hello
Phungshok:
Thanks for contacting EA Help! My name is Phungshok how may I help you?
you:
My online mode for BF3 PS3 doesnt work
you:
it is stuck at the loading screen forever
you:
I have tried reinstalling, leaving the PS3 off for a while, booting with PSN off
you:
The install/update download goes smoothly
Phungshok:
Okay
Phungshok:
May I know if you have redeemed the code?
you:
No, I have installed the game and then pressed multiplayer on the main menu (menu that contains campaign, my soldier, options)
you:
options f.e. works
you:
my soldier also freezes the game
Phungshok:
have you played Campaign mode?
you:
let me select it now
you:
its loading
you:
ok I get a cinematic
you:
and I jump on a moving train
you:
so campaign mode does not freeze the game
Phungshok:
Okay
Phungshok:
In that case, there must be problem with your connection
Phungshok:
Do you play any other EA games?
you:
Fifa 11 / Fifa 12 I have played
you:
also PS3, no notable problems
Phungshok:
So you don't faced this problem on Fifa 11 / Fifa 12 ONline?
you:
Nope not at all
you:
Hello? 10 minutes should be sufficient time to give some type of response?
Phungshok:
Thanks for waiting
Phungshok:
I was checking information
Phungshok:
If other EA games worked fine then this should not happened.
you:
ok
Phungshok:
Let me check it further, please give me your PSN ID
you:
Alright, although I just realised its a different one than the one Im signed in with now
you:
linked to a different email at leasty
you:
my id is
you:
Clay_davis88
Phungshok:
There may be some corrupt files on your system. Let’s try to delete these files by following the steps below: 1. Press the PS button on the controller to enter the PLAYSTATION 3 XBM (XrossMediaBar). 2. Select the Game tab. 3. Select the Game Data Utility and press the X button. 4. Select your game 5. Find and delete all the files listed.
Phungshok:
Please try the steps once and restart the console.
you:
Alright
Phungshok:
If issue continue, please try deleting saved data game files and try the connection again. To do this:
- Press the PS button on the controller to enter the PLAYSTATION 3 XrossMediaBar
- Select the Game tab.
- Select the Game Data Utility and press the X button.
- Find and delete all the game data or roster files listed.
Note: When you play online, the online roster will automatically download before an actual match starts.
you:
ok
Phungshok:
Also, Power-cycle your Modem-
Turn off your modem and leave it unpowered for two minutes before restarting it. (This process will restart your Internet connection.)
you:
so I tried everything you suggested, problem persists
you:
frozen on multiplayer
you:
no loading bar, tough the left arrow for show battle feed keeps blinking
you:
so its not my system that crashes
Phungshok:
If campaign mode is working fine then there's those could be the problem
Phungshok:
Are you using Router?
you:
Yeah but that shouldnt cause it
you:
I mean I can play all other games online

you:
it always gives medium security settings
Phungshok:
It may not perform exactly with all Games. it depend on servers.
Phungshok:
Please try Bypass the Router.
Phungshok:
Here's a Origin store discount code for our valued customer. Please use this code on your next purchase:
15% discount code: D6WMC-EAPAL-TKIV5
Http://store.origin.com
EA support zucht
Add - on
you:
Yeah I cant exactly change the setup here, any other ideas in your manual
Phungshok:
There is not other causes to this issue.
Phungshok:
If not then, you can try create new PSN and try connect online with it.
you:
yeah I´ll do that tommorow with the other console and create a new PSN now
Phungshok:
Okay
Phungshok:
Please try those steps
Phungshok:
If issue continue, contact us. We will look up further
Ma lol, alst mijne router is ist gewoon een kut game
alsook wtf full format duurt 9 uur :/
nog 1 reinstall, dan een nieuwe PSN account en morgen ies naar ne maat