Greetings,
We have reset your account's password as there is evidence that it has been accessed by an external party:
Account Name: ***********
Type of Violation: Suspected Compromised Account
Details of Incident: Account Security Compromised
Consequences for Account: The account's password has been reset.
Depending on the situation you will receive 1 or 2 password reset mails (from
[email protected] and/or
[email protected]). The last received automatically generated password will be the correct one.
Please note that investigation into lost or missing items, characters or currency has not yet been performed and will be completed as soon as possible. Please allow several days for this to occur. You will be notified of the conclusion of the investigation along with the results.
We have reason to believe that your account may have been compromised using a Key Logger or Trojan virus and we suggest that you follow this checklist on how to secure your account:
Security Checklist - Account Security - Battle.net
We also recommend you follow the steps outlined in the following post on how to clean infected systems:
[Guide] How to SCAN and SECURE your PC - Forums - World of Warcraft
Please note that Key Loggers and Trojan viruses send information about your passwords to other people and should be considered a serious threat to the integrity of your system.
These details are not limited to World of Warcraft; keyloggers routinely steal online banking information where possible and any other personal details they can find. If steps are not taken to remove any possible programs from your computer, it is highly probable that your account will become compromised once more.
Once you have taken these steps please change the password you are using for your World of Warcraft account and your registered email address, as it is highly likely that if your computer was infected with a password stealing virus or Trojan, that this password has also been stolen.
To further protect your account you may also wish to consider purchasing a Blizzard Authenticator and attaching it to this account:
Blizzard Physical Authenticator:
Blizzard Store
Battle.Net Authenticator for Ipod/I-touch:
https://eu.battle.net/account/support/mobile-auth-download.xml
Mobile Authenticator for phones:
Blizzard Entertainment
Please be aware that if you are awaiting an in-game item reimbursement from the Game Master team that you should refrain from initiating any of our paid account services, such as Paid Character Transfer or Paid Faction Change. Doing so could result in an irretrievable loss of items or gold for the affected characters.
If you wish to review our current Rules and Policies, they can be found at:
Blizzard Support
If you have any further enquiries regarding your account status, please use the webform at the following address:
http://eu.blizzard.com/support/webform.xml?lan=en
Please do not reply to this email as you will receive an automated response.
Regards,
English Game Master Team
Blizzard Europe
:doh:
