Subject
Code=045
Discussion Thread
Response (GM Lemoncobra) 11/10/2008 08:54 PM
Hello,
We appreciate your patience during our investigation. Your account was blocked because it was accessed by gold sellers. We have unblocked the account and you should now be able to log in as normal. We recommend that you immediately change the password to your account.
Here are some tips to help you protect your account and keep your computer secure.
1. Never give your passwords to anyone, including family, friends, or guildmates.
Even if the person is normally trustworthy, you cannot guarantee that they will be following the same strong security precautions that you will follow. Also, there have been occasions when friends have deleted items or characters (often by accident) without the owner's knowledge or permission. If you believe someone may have learned your password, change it right away.
2. Do not re-use the same username and password on other accounts.
For example, if someone learns the e-mail address and password that you use for a certain message board, it will be easy for them to log into your game account if you use the same e-mail address and password. Use different passwords to improve your account security.
3. Do not install third-party software (i.e. software not created by NCsoft or ArenaNet).
Programs that claim to be item modifiers, cheat programs, or even harmless looking programs such as attribute, skill, or dye calculators might actually contain a harmful virus or keylogger that could allow someone to steal your account information. If you think you have accidentally installed a keylogger on your computer, you should:
a. Obtain anti-virus software, make sure it is updated with the latest files, and scan your system for viruses and key-loggers.
b. Change all the passwords for accounts that you may have accessed after installing the third party software, such as your Guild Wars game account, PlayNC master account, e-mail address account, fansite forum accounts, etc.
c. Never download any untrustworthy programs in the future! Even if you are confident that you can trust the third-party, please use extreme caution. Virus and keylogger creators rely on your trusting nature to help them steal your accounts from you.
4. Please review our Security FAQ at the following URL, which includes additional information for keeping your Guild Wars account secure:
Security FAQ | PlayNC Support
Please contact us again if you have any question or comments regarding this or any other issue.
Regards,
GMLemoncobra
The Guild Wars Support Team
Response (GM Darren) 11/09/2008 06:08 PM
Hello Dima,
Thank you very much for contacting the PlayNC Customer Support Team.
I have received your account details and information on the incident, and I will forward your appeal to the team that investigated your account and the violation of our rules and enforced the account block. You will be contacted again as soon as possible with more details regarding this issue.
Thank you for your patience and cooperation in this matter.
Regards,
GM Darren
PlayNC Customer Support
NCsoft Europe
PlayNC
<<<<dit zijn de twee antwoorden dat ik heb gekregen>>>>>
PERFECT! nu kan ik mijn verslaving verderzetten!
