English speaking customers: Please refer to the start of this mail
Für deutschsprachige Kunden: Bitte beachten Sie den zweiten Teil der Nachricht
Pour les clients français: Veuillez vous rendre à la troisième partie de ce message
Para los clientes españoles: Por favor vayan hasta el fin de este coreo electrónico
Greetings,
We have reason to believe that your account has been compromised using a Key Logger or Trojan virus which can be used to obtain the account name and password of World of Warcraft accounts used on that computer.
We have temporarily suspended your account for 3 hours in order to ensure it is secured and that you have had adequate time to go through our security guidelines as presented below.
Please make sure that you are using the most current routines for your anti-virus software. Please read this topic on our forums will help you ensure your account is secure in the future:
http://forums.wow-europe.com/thread.html?topicId=35983697&sid=1
We have also reset your password and issued you with a computer generated one, which you will receive in a separate e-mail. Please make sure you have performed a virus scan before using this password. You will be able to change this password at your leisure, using the Account Management feature on our web site, located at:
http://www.wow-europe.com/en/
Your password will be sent from
[email protected]. If you do not receive it after one hour, please add this address to your email address list so that it is not rejected by any spam filter you are using.
You can then use the request password feature found at:
https://www.wow-europe.com/login-support/ in order to retrieve your password, if the email address registered to your account is correct and you can remember the secret question and answer. If this fails, do not hesitate to contact us via our webform (
http://wow-europe.com/support/securitywebform/securitywebform.html?lan=en), and we will issue you another password.
Please do not disclose your new password to anyone, including Blizzard staff, or change it back to one of your previous passwords. Please note that it is the responsibility of the account holder to maintain the security of the account. Excessive or repeated failure to ensure the security of the account can result in warnings and, in extreme cases, permanent account closure.
If you find anything is missing from your account, please contact the Game Master department by submitting an in-game ticket explaining your problem in more detail.
We hope you continue to enjoy your experience in World of Warcraft!
If you wish to review our current Rules and Policies, they can be found at:
http://www.wow-europe.com/en/policy/
Regards,
Account Administration Team
Blizzard Entertainment Europe
http://www.wow-europe.com/en/
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